Settings: Creating and Managing Roles and Permissions


Before adding employees, consider the duties of your officers and managers. TrackTik's Permissions allow you to create custom access levels for users. Permissions can be modified at any time.

To create, modify or remove roles from the Settings tile, select Roles & Security and then the "Roles/Permissions" tab.


See the table below to learn about the types of roles available.

Role Description
Admin Portal Roles
  • Admin Users have access to all sites and employees by default. 

  • You can adjust which features Admin users have access to, but it is not possible to segment certain groups such as departments of employees or groups of clients.

  • Admins can access all sites and all employees or to none.

  • 2 default roles are available in the admin section (Administrator and Manager)

Staff Portal Roles
  • Staff portal is most often used for officers, site supervisors, and account managers. These permissions determine the features guards and supervisors will have access to when using an Onsite License.

  • These users have access only to the sites that are assigned to them according to the zone or site their phone is registered

  • 1 default role is available in the staff section (Guard) 
Client Portal Roles
  • Clients will only have access to their site

  • It is possible to give a client access to multiple sites by attaching sub-sites to their account

  • 1 default role is available in the client section (Client role)


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