Incident categories are the drivers of meaningful Incident Analytics. It is therefore beneficial that they are set up in a logical way. Once they have been configured, use Incident Categories on as many of your report templates as possible.
- Code: An optional code for the incident category. Adding one makes it easier to classify your codes and drill down into incident data.
- Global: This field indicates whether the incident category is available in all regions or the current region only.
- Description: The name of the incident category.
- Level: The severity level, or urgency of the incident category. 5 is the lowest priority and 1 is the highest.
- Parent Category: The top-level category to which the incident category belongs.
- Show In Default Group: The default group holds all incident categories unless specified otherwise and/or unless the incident category is assigned to a different group.
- Sub Form: Sub forms contain additional fields for the guard to fill out when they select that incident category on a report. For example, when the guard selects an incident category of Fire, a sub form can contain additional required fields about the first, such as a description and photo.
- Edit button: Edit incident category settings.
- Red X button: Remove the incident category.
View a list of top-level categories to which incident categories can be assigned.
Create groups and industries for your incident categories. You can select one or more groups/industries for a site to restrict the list of incident categories available to guards at that site.