System Exceptions are tickets that are generated when certain actions occur that are out of the ordinary. Examples of such actions are uncovered shifts, late lone worker check-ins, and panic button activation. You can update the system exception tickets to capture notes on how the exceptions were resolved.
To view system exceptions portal-wide:
- Select the Operations Reports tab from the Live Dashboard.
- Select System Exceptions. A list of existing system exceptions will appear.
- Select a filter to view system exceptions of that type only.
All Types: View all System Exceptions.
Inactive Mobile User Alert: View System Exceptions generated when users remain inactive for 60 minutes.
Late Checkpoint: View Exceptions generated when checkpoints are scanned late.
IVR Audio Reports: Used with scheduling module only.
GPS Disabled Alert: View Exceptions generated when GPS is disabled on the device.
Geo-fence Violation: Triggered when a guard breaches a geo-fenced area.
Punched in From Outside Allowed Area: Triggered when a guard punches in from outside a geo-fenced area.
Late 10/10: Used with scheduling module only.
Unauthorized Call-in Number: Used with scheduling module only.
Uncovered Shift: Used with scheduling module only.
Punch In (Invalid Number): Used for scheduling only.
Shift Not Closed: Used with scheduling module only.
- Filter to view System Exceptions by status.
Opened and Pending: The Exceptions that have been generated and those that have been looked at and require attention.
Opened: New System Exceptions that have not been updated.
Pending: The Exception has been looked at and designated as needing attention.
Resolved: Exception has been resolved and closed.
- View relevant information about System Exceptions
Date: Date and time when System Exception was opened.
Ticket Type: Type of System Exception.
First Name: First name of the employee to whom the exception pertains.
Last Name: Last name of the employee to whom the exception pertains.
Subject: A more detailed description of the Exception and when and where it happened.
Status: The status of the Exception.
View: View the Exception in detail.
- Click the view button to update the System Exception. Adds notes, change the status, or resolve the Exception.