Billing: Unlock a Billable Item

Once an invoice has been validated and has no errors, the billable items linked to it will be locked. You can unlock some items to edit if you need to.

Follow this patch to unlock billable items: Dashboard > Billing > Prepare Invoice > Preview > Details Section


You can unlock the required items but only for the following services:

  • Mobile Patrols (Scheduled & Ongoing)
  • Dispatch Events
  • Ad-hoc Items

Follow the steps below to unlock a billable item.

  1. Select the billable item
  2. Unlock: Select this option to unlock 
  3. Cancel/Save: Select this action to cancel the unlock or save to proceed.

Once the item is unlocked, you can adjust it.

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