Mobile App: Glossary

This glossary defines many of the common terms used throughout the TrackTik User Manuals. Use it as a reference and to navigate the manual. Refer back to it often as you learn about mobile application features and best practices.

Panic Button: A feature of TrackTik's mobile application to use in case of emergency. Tap the panic button to notify administrators of an emergency. Sound an alarm on your mobile device and make a call to emergency services, such as 911.

Watch Mode: A feature of the mobile application that you can use to record video interventions.

Team Icon: An icon on the mobile application that you can use to view and contact team members working at the same site or zone.

Emergency Contacts: Emergency contacts are site contacts who can be contacted in the event of an emergency. When contacts are selected as emergency contacts, guards will tap the icon on their mobile devices to call them in an emergency.

Installation Code: A code generated by administrators in the portal and then used to install the mobile application on a device. Installation codes are alphanumeric.

NFC Tokens: Special chips that are embedded in plastic and that can be used to create checkpoints within the TrackTik system. NFC tokens are scanned by guards with their mobile devices when scanning checkpoints and performing tours.

Bar Codes: A bar code is a series of numbers and lines that can be used for identification purposes. Bar codes can be used for checkpoints within TrackTik. They can be scanned by guards and used for tours.

GPS Checkpoint: A checkpoint that uses geo-coordinates to record a scan. When the guard is within the pre-defined range of the geo-coordinates, the device records a scan. Like NFC and bar code checkpoints, GPS checkpoints can be part of a tour.

Dispatch Tasks: An icon on the mobile device used to perform managed (with a dispatch workflow) and un-managed (without a workflow) dispatch tasks.

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