Workflows consist of the series of steps that guards take when they respond to dispatches. By using workflows, you ensure guard accountability while generating meaningful data that can help you optimize your dispatches.
SLAs are agreements between you and your customers on the amount of time it will take to respond to dispatch calls. Use them to ensure that your contractual obligations are always met and exceeded.
For more information on workflows and SLAs, please see the TrackTik Mobile Suite user manual.