Where can I find help?

When you need help with using TrackTik products, there are several options you can use for contacting TrackTik Support.

Option 1: Contacting TrackTik Support from within your portal account

  1. In the upper right corner of your portal dashboard, click on the '?' icon.

  2. Search the Help Center or click Submit a Request


Option 2: Submitting a ticket from the Help Center

  1. From any page on the TrackTik Help Center, click the Help button in the lower right corner.


  2. Interact with Help Widget for help finding an answer to your 


  3. If you are signed into the TrackTik Help Center, you will see the option to Contact us after interacting with Help Widget. This will allow you to submit a ticket if you can't find what you were looking for via the widget and Help Center.

Option 3: Adding comments to articles

If you have questions about a particular feature or Help Center article, you can add your comments or questions to the TrackTik Help Center articles.

To add a comment or question.

  1. Open an article in the Zendesk Help Center.
  2. Scroll to the end of the article and Add a comment.

    The TrackTik Support team monitors these articles for comments and provides answers to your questions.
    (note: you must be signed in or signup for an account to leave comments)

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