Where can I find help?

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When you need help on using TrackTik products, there are several options you can use for contacting TrackTik Support. This article contains the following topics:

Option 1: Contacting TrackTik Support from within your portal account
Option 2: Submitting a ticket from the Help Center
Option 3: Adding comments to articles

Option 1: Contacting TrackTik Support from within your portal account

From your portal login

  1. In the upper right corner of your portal dashboard, click on the '?' icon.Screen_Recording_2021-03-26_at_12.48.16.62_PM.gif
  2. Search the Help Center or click Submit a Request

 

Option 2: Submitting a ticket from the Help Center

To get help

  1. From any page on the TrackTik Help Center, click the Help button in the lower right corner.TrackTik Help Center - Google Chrome 2021-03-27 at 6.03.45 PM
  2. Interact with Help Widget for help finding an answer to your 
    Screen_Recording_2021-03-27_at_06.16.56.74_PM.gif
  3. If you are signed into the TrackTik Help Center, you will see the option to Contact us after interacting with Help Widget. This will allow you to submit a ticket if you couldn't find what you were looking for via the widget and Help Center

Option 3: Adding comments to articles

If you have questions about a particular feature or Help Center article, you can add your comments or questions to the TrackTik Help Center articles.

To add a comment or question.

  1. Open an article in the Zendesk Help Center.
  2. Scroll to the end of the article and Add a comment.

    The TrackTik Support team monitors these articles for comments and provides answers to your questions.
    (note: you must be signed in or signup for an account to leave comments)

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