When you need help on using TrackTik products, there are several options you can use for contacting TrackTik Support. This article contains the following topics:
Option 1: Contacting TrackTik Support from within your portal account
Option 2: Submitting a ticket from the Help Center
Option 3: Adding comments to articles
Option 1: Contacting TrackTik Support from within your portal account
From your portal login
- In the upper right corner of your portal dashboard, click on the '?' icon.
- Search the Help Center or click Submit a Request
Option 2: Submitting a ticket from the Help Center
To get help
- From any page on the TrackTik Help Center, click the Help button in the lower right corner.
- Interact with Help Widget for help finding an answer to your
- If you are signed into the TrackTik Help Center, you will see the option to Contact us after interacting with Help Widget. This will allow you to submit a ticket if you couldn't find what you were looking for via the widget and Help Center
Option 3: Adding comments to articles
If you have questions about a particular feature or Help Center article, you can add your comments or questions to the TrackTik Help Center articles.
To add a comment or question.
- Open an article in the Zendesk Help Center.
- Scroll to the end of the article and Add a comment.
The TrackTik Support team monitors these articles for comments and provides answers to your questions.
(note: you must be signed in or signup for an account to leave comments)
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