Convert and assign a job to Dispatch

Learn how to convert a job to Dispatch and assign it to a security guard in Mobile Dispatch.


 

Overview

As an admin, you can dispatch a job and assign it to a security guard in Mobile Dispatch.

Operation Dashboard - Google Chrome


 

Convert a job to Dispatch and assign it

To convert a job to Dispatch and assign it to a security guard:

  1. From the Mobile Dispatch tab, select the Reassign Requests option from the Patrol menu.Operation Dashboard - Google Chrome
  2. Locate the job to be reassigned from the list provided and click on the Dispatch button.Operation Dashboard - Google ChromeUsers currently clocked in populate in the window on the right-hand side.
    Note: If no field units are listed, no users are currently clocked in. Begin typing the user’s name and then select the user in the box. You can type the user’s name either in the User field or by clicking Manual Lookup.Operation Dashboard - Google Chrome
  3. If using the manual lookup, click the Assign button to assign the user.Operation Dashboard - Google Chrome
  4. Assign to a Zone or Unit.Operation Dashboard - Google Chrome
  5. Click Create Ticket button to complete the Dispatch ticket creation.
    Note: Users will receive a notification of the job on their device. A Dispatch ticket is created. The job will now show an Assigned status under Patrol > Active Dispatch.Operation Dashboard - Google Chrome

 

See also

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