Transitions create a path from one status to another. Use them throughout the workflow from beginning to end.
To create a new transition:
Click on the View button next to the status node.
Select the New Transition button.
Fill out the form with the information required by a transition.
From: The current status by default.
To: The node to which the transition is being made.
Event Button Label: This will label the button on an officer's device when they select to use the transition to a different status.
Event ID: The unique identifier of the transition. This is often the same as the label, where words are in lower case and are separated by underscores.
Portal Restriction: If the transition should only be available to a certain class or user, choose which users can apply the transition from the drop-down menu. Most often this is used to limit transitions that would close the job to dispatchers only (Admin Portal Users).
Click on the Save button to create the transition.
Complete this process for each of the transitions that could be required to complete the job.