Mobile Suite: New Features June2020


Here is a list of recently-added Mobile Suite features that will help make your security operations even smoother.

Reassign Dispatch Task Enhancement

We’ve added a new view where the dispatcher can filter out employees the same way as upon creating a new dispatch task

  • Go to Dashboard → Mobile Dispatch → Active Dispatch → Choose a Dispatch Task → Click on View → Click on Assign button to assign or reassign this dispatch task to a user
  • Dispatcher now can filter by the following:
    • Zone vs Site
    • Clocked-in vs Logged in
    • Same Region vs Any
    • Near by vs Any

Dispatch Time Zone Enhancement

When dispatching tasks to a site that is located in a different time zone from the dispatcher, time stamps on dispatch reports now show the local time of the site.

  • Go to Settings → Report Templates → Add or Edit Report Template → Click on “Field Setup” → Click on Add Field
  • We’ve added a new field called “Date Time Picker (Available on mobile App versions greater than Android v5.7.158 and iOS v2.7)”
  • Go to Dashboard → Mobile Dispatch → New Dispatch → choose a dispatch task to send → choose a site that has a different time zone than yours → Go to the Report section in the dispatch task → Click on “NOW” button to fill the dispatch date & time
  • The dispatch date and time fields will automatically pick the date and time where the Site time zone is located
TrackTik User Guide - Feature Release May 2020 [Draft] (1) - PowerPoint


  • Dispatcher sends a dispatch task to site in a different time zone
  • Dispatcher is located in an EST time zone 3PM
  • Site is located in a PST time zone 12PM
  • Upon creating the dispatch task, the new field will pick the date and time based on the site time zone (PST)
  • The field officer completes the dispatch task at 12:30PM, and fills out the dispatch report.
  • The dispatch report will now display the following:
    • Dispatch creation time 12PM (instead of the dispatcher time zone 3PM)
    • Dispatch completed time 12:30PM


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