Overview
Mobile devices allow for real-time reporting, GPS tracking, and instant communication, ensuring that security teams can respond swiftly to incidents and maintain high situational awareness. The mobile integration also supports seamless access to schedules, task lists, and incident reports, enhancing overall productivity and accountability. Learn how to manage your devices and their licenses below.
Devices & Licenses
To access your devices and their licenses
- Go to Settings
- Click Devices & Licenses
The following functions are on the top row:
-
Status: choose between
- All Active - all licenses that are currently active in your portal
- Terminated - all licenses that have been terminated from your portal
- Region: Filter your devices by Region. This is set to All Regions by default
- Type To Filter search bar: search your devices by keyword (name, location, etc.)
- Options: This dropdown lets you export a list of your devices in CSV, Excel 95/97, Excel 2007, or PDF formats.
In the second row, information about your devices is organized into columns:
- App: The type of license.
- Device: The type of device being used.
- OS Version: The device's operating system
- Region: The region where the device is configured.
-
+: Hovering over the plus icon will display the View More window. This displays the
- Account
- UID
- Region
- Time Zone
- View Profile—This option allows you to adjust the Schedule Setting, Closed Days, and Position Setting associated with this device.
- Uid: The unique ID of the zone or site to which the device is assigned.
- Zone ID: The site or zone to which the device is assigned.
- Account: The name of the account.
- Position: The name of the position to which the device is assigned.
- Description: The name of the device.
- Phone: The phone number of the device, if any.
- Status: The status of the mobile license.
- Version: The version of the license installed on the device.
- Installation Code: The installation code of the license, if any. Note: Onsite licenses do not have installation codes.
- Creation Date: The date the license was created.
- End Date: The termination date of the license, if any.
- Last Action: The date of the previous action taken on the device.
If you want to move a license from one site or zone to another, it is best practice to terminate the license at the first site or zone and re-install it at the second one.
Learn more about creating and configuring devices and licenses here.