The TrackTk Dispatch Workflow Status nodes can be customized with colors and time thresholds to meet your specific operational needs. Use this article to configure the appearance and time thresholds for a status node, with the instructions below.
Configuring the nodes
Locate the desired status node and click on the View button for that status.
Background Color: Enter a color, rgb, or hex-color code for the background and text of the status. This will serve as a visual indicator for dispatchers.
Text Color: The color of the text that will appear in the status node.
Warning Threshold: The warning threshold is the number of minutes a ticket can sit in the status node before action is expected.
Alert Threshold: Like the warning threshold, this option indicated the number of minutes a ticket can sit before action is required. This is a more aggressive visual warning for dispatchers
Show Timestamps in Reports: Use the drop-down menu to select whether this status will show a timestamp in the dispatch report.
SLA Action: Choose to start or stop and SLA in this node.
Billing Action: For use with the TrackTik Billing module.
Cancellation Threshold Action: The time in which a client can cancel the job without being billed/charged for it. You have the option to Start, Stop the threshold timer or set it as 'Is Cancelled' once entered the specific node.
See this article for more details on configuring this in the Price Tier: Dispatch Cancellation Thresholds
Click on the Save button and repeat this process for each of the status nodes.
Once you have configured all status nodes and transitions, use the diagram to see a visual of the workflow.
Click on the Rearrange (Hierarchy) button and the system will automatically construct a chart showing the workflow from the beginning (Top) to the end (Bottom).