Browse common questions
Getting Started!
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Ordering NFC Tokens
ORDER NFC TOKENS FROM OUR PARTNER TAGSTAND Take advantage of pre-negotiated volume discounts and purchase...
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Providing Effective Product Feedback
This is a summary and guideline for you to submit product feedback and some general rules to follow if you ...
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How to get the Guard Tour App?
TrackTik Guard Tour is a mobile and web-based software designed for the security industry. It is a...
Advice and Troubleshooting
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Where can I find help?
When you need help on using TrackTik products, there are several options you can use for contacting TrackTi...
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How do I reset the app & clear application data?
You can manually re-set the mobile application by by tapping the top of the TrackTik Guard Tour applica...
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How can I manage my reports with different statuses?
How can I manage my reports with different statuses so myself or someone on my team can approve the repo...
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Mobile App issues with GPS and Checkpoints
To ensure you have optimal usage of the GPS and checkpoint features in TrackTik and the TrackTik Guard Tou...
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How can customers open links from emailed reports?
If your customers are receiving emails with links or cannot open them. Do the following: Go to Settings > ...
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How to locate the TrackTik app version
The TrackTik Android and iOS app version is updated frequently to ensure stability and security are maint...