Overview
The Interactive Voice Response (IVR) system enhances workforce management by enabling security guards to clock in and out of their shifts with a simple phone call. This ensures accurate timekeeping and eliminates the need for manual data entry. The system is especially useful for remote or mobile employees who may not have access to standard clock-in systems.
How to clock in and out using the IVR
- Guards can call the call-in number you set up in the previous steps.
- If you set up a custom greeting, the employee will hear that greeting and be prompted to enter their employee ID. Without a custom greeting, it will prompt them to enter their employee ID number if they are scheduled for a shift.
- If you have set up any additional optional configuration options, the employee will also have the option to enter those.
- If employees do not have a scheduled shift, the system will prompt them to listen to their schedules.
- If the employee has no shifts scheduled, the IVR will advise them and hang up.
- The employee will also be prompted to be transferred to a supervisor.
- If no transfer number has been specified, the IVR will hang up.
- Otherwise, the employee will be transferred to a supervisor.
- If an employee is clocked in and calls the IVR number, they will be prompted to clock out or start a break.
- If they start a break and call the IVR number, it will prompt them to end it.