If you are experiencing problems downloading PDF forms from TrackTik or reports are not sending after patrol completion, this guide will help you understand and resolve these issues efficiently.
Issue Description
Users may encounter difficulties when attempting to download PDF forms or find that patrol completion reports are not being sent as expected. These problems can disrupt security operations and reporting workflows.
Signs of the Issue
- PDF forms fail to download or load properly.
- Patrol reports are missing from email inboxes or client portals after patrol completion.
- Error messages related to report sending or file generation appear in the interface.
Basic Troubleshooting Steps
- Ensure your internet connection is stable.
- Clear your browser cache and cookies.
- Try downloading the PDF forms using a different supported browser.
- Verify that your email address is correctly configured to receive patrol reports.
Known Causes and Resolution
Recent server optimizations by TrackTik may have temporarily affected PDF form downloads and patrol report transmissions. These issues have been identified and resolved by our technical team.
Please note that TrackTik enforces a hard limit on bulk PDF report downloads. You can download up to 800 reports at once in PDF format.To work within this limit:
- Split downloads into batches. Use filters (date range, site, client, status) to select 800 or fewer items per batch, then download and repeat for the remaining items.
- Consider CSV for very large sets. If you need more than 800 records consolidated, export CSV and convert or assemble PDFs individually, or keep CSV for analysis.
- Schedule deliveries. If you routinely need large sets, consider scheduling reports to be emailed in smaller, recurring batches.
- Verify selections. Before clicking bulk PDF download, confirm the selection count is at or below 800 to avoid failures.
- Keep the browser session active while a bulk download is preparing; large batches can take time.
Advanced Troubleshooting Steps
If you continue to experience problems after following the basic troubleshooting steps, please perform the following:
- Log out of TrackTik and log back in to refresh your session.
- Check for any updates or alerts within the TrackTik platform regarding system status.
- Attempt to complete a patrol and send a report to test if the issue persists.
Contacting TrackTik Support
If the problems persist despite troubleshooting, please reach out to TrackTik Support for personalized assistance. Our team is committed to ensuring your security operations run smoothly.
- Email: [Insert support email address]
- Phone: [Insert support phone number]
- Live Chat: Available through your TrackTik dashboard.
Additional Resources
For more information, visit the TrackTik Help Center to find tutorials, video guides, and FAQs relating to report generation and PDF management.
Conclusion
We appreciate your understanding as we continually improve our platform to better serve your security workforce management needs. Please do not hesitate to contact TrackTik Support if you require further help.