Getting started with Active Dispatch

• Information: the default tab that is open from the View button.
• Date, Time & User Profile Photo: The date and time that you created the dispatch.
• Job-Type: The job type that you dispatched.
• Ticket Information:
  • Ticket ID: The ID of the job type and the report number for reference.
  • Scheduled: The time of the dispatch.
  • Created: The user that made the dispatch.
  • Location: The location of the dispatch.
    • When you use a one-time location, the name and address of the location and the linked site will be referenced so that the responder, dispatcher, and client have all the correct information when needed.
    • This information is available to users and clients with the correct permissions. However, the TrackTik Guard Tour mobile application will display only the dispatch event's address or coordinates.
    • Contact: The primary contact of the site for the dispatch.
    • Workflows: The workflow associated with dispatch.
    • Extra Information: The default site instructions.
    • Assignee: The user that is assigned to the dispatch.
• Add as billing note: A note will appear on the invoice if selected. This applies only if using the TrackTik Billing module.
• Add Note: This will send the user a note in a pop-up on the mobile device.
• Report: The associated report number and the report form name with details of what was entered by the dispatcher.
• Status: The available statuses to select for the job type for the dispatcher and the user that has been dispatched. Note: Some statuses are only available for the dispatcher and not for the user in the field.
• Additional Actions:
  • Assign: Select this to assign to another user.
  • Delete: Select this to delete the job.
  • Close: Select this to close the job.
    
    

See also

• Understanding Mobile Dispatch calls.