Learn about Mobile Dispatch basics and where Mobile Dispatch calls come from.
Dispatch uses different components to provide a robust system for managing, assigning, and completing dispatch jobs.
Understanding Mobile Dispatch calls
Dispatch calls generally come from:
- A client (via phone, email, or request for service through the TrackTik portal)
- Security companies
- Alarm companies (when your contract with a client specifies who will respond to an alarm, or when the alarm company specifies who will respond to a job)
- An internal request is triggered by an employee, field supervisor, or a department assigned to the site.