Overview
The Split Shifts Between Invoice Periods portal setting allows you to split shifts across billing periods. Shift billing concludes at midnight at the end of the billing period, ensuring your client invoices accurately reflect the hours paid during the same period. This is commonly known as the "midnight cutoff" for billing.
Activate Splitting Shifts Between Invoice Periods for a Region
To activate Splitting Shifts Between Invoice Periods for a particular Region:
- Select the Region from the Regions list.
- Click Settings.
- Select View All
- Select BackOffice Default under Backoffice Configurations.
- Find Splitting Shifts Between Invoice Periods under Billing Settings.
- Choose Yes from the drop-down menu.
- Select Save Default
- Sign out and back into your portal for the changes to take effect.
Activate Splitting Shifts Between Invoice Periods for your Portal
Please contact your Customer Success Manager or Training & Implementation Specialist to enable this setting for the entire portal (if you don't have their contact information, contact our Support Team). Once turned on, it will be effective the following day (at 00:00 in each Region), and splitting shifts across billing periods will apply to all clients in the portal.