Overview
Vendor Management for Subcontracted Call‑outs extends dispatch capabilities to better support work handled by external vendors and subcontractors.
With this enhancement, subcontracted call‑outs can be assigned, dispatched, monitored, and reported using the same operational framework as internal work—providing consistent visibility and control across all responses.
What problem does this solve?
Previously, subcontracted call‑outs were often handled outside standard dispatch workflows, making them harder to:
- track alongside internal work,
- measure consistently using KPIs and timers,
- reassign or intervene when issues arose,
- report at the same level of detail.
This update brings subcontracted work into the same operational view as internal dispatches.
What’s included
With Vendor Management enhancements for subcontracted call‑outs, the platform now supports:
- Automatic assignment of call‑outs to subcontractors based on site or region.
- Visibility of subcontracted call‑outs in Dispatch, alongside internal tasks.
- Application of the same KPIs and timers to subcontracted work.
- Permission‑based reassignment of subcontracted call‑outs by dispatchers.
- Visibility into subcontracted activity by subcontractor and region.
Who this feature impacts
This enhancement is designed for teams managing mixed internal and external operations, including:
- Dispatchers — managing and monitoring all call‑outs from a single view.
- Admins — configuring vendor relationships and permissions.
- Operations teams — reporting performance across internal and subcontracted work.
How subcontracted call‑outs are typically used
Common use cases include:
- dispatching external vendors for sites without on‑site guards,
- supplementing internal teams during peak demand,
- maintaining service coverage across regions using approved subcontractors.
By handling subcontracted call‑outs in the same system, teams can respond faster and with greater confidence.
Important considerations
- Subcontracted call‑outs follow existing permission and access rules.
- KPIs and timers applied to subcontracted work mirror those used for internal operations.
- Vendor availability and assignment depend on how vendors are configured for sites or regions.
This feature enhances visibility without changing core dispatch concepts.