Shift Board is Now Open Shift

Learn about the change from Shift Board to Open Shift and how this change affects the TrackTik Back Office Suite and the TrackTik SHIFT app.

Overview

Shift Board is now Open Shift in TrackTik Back Office Management Suite. We changed the name because it better reflects its functional capabilities, and the name also matches with terminology that's commonly used in the security industry.  

Understanding the difference between an Open Shift and a Vacant Shift 

• Open Shift
  A shift on the schedule that no employees are assigned to yet, but the shift is workable and available for employees to request or accept it. 
• Vacant Shift
  A shift on the schedule that no employees are assigned to and haven't been offered to take yet.

Since Shift Board shifts are now Open Shift, this article shows you all of the new functionality, changes to the UI, and other feature additions and improvements.

To learn more about setting up and using TrackTik Back Office Management Suite or TrackTik SHIFT app, check out these sections in our help center:

• TrackTik Back Office Management Suite guides
• TrackTik SHIFT App guides

Feature additions

We've made a few feature improvements to improve your overall user experience and to help you run more intelligent businesses.

Admin Portal

• Open Shift Requests dashboard tile
  We added an Open Shift Requests tile to the main dashboard to make accessing your Open Shift requests easier when logging into your admin portal. Select this tile to see any Open Shift requests.
  
  
• Cancel pending Open Shift requests
  You can now cancel pending Open Shift requests in the admin and staff portals. To cancel a pending Open Shift for a site, search Schedule > Open Shift and search for the pending shift. Select the pending shift, and you will have the option to cancel it.
  
  
  

  To learn more about scheduling shifts, check out Scheduling and Attendance: Scheduling How To.

• Active Requests column
  From the home dashboard, go to Schedules & Attendance > Vacant Shifts; we added an Active Requests column to show how many requests are active for an Open Shift. When you select the Open Shift request, you can approve or decline it.
  
  
  

  We removed the Shift Board column because we now show the number of shift requests in the Active Requests column.

• Open Shift request details
  More details are available to help you make better-informed scheduling decisions in the admin and staff portals when you go to Schedules & Attendance > Vacant Shifts and select an active request. Selecting the requester's name shows general details, meta information, and shift details.
  

  

TrackTik SHIFT App

• Schedule Changes banner
  To help make scheduling more manageable, if there's a schedule change requiring an employee acknowledgment, a schedule change banner will now appear in the app.
  
  
• Schedule Changes modal
  In the Schedule Changes modal, employees can now see shifts, the number of Open Shifts they need to acknowledge, and the number of regular new shifts they can view. For any approved Open Shift or regular new shifts, the employee is also notified if the shifts were acknowledged by their admin.
  
  
• Notification settings
  Employees can now mute any TrackTik SHIFT app notifications by turning toggles on or off in their Notification Settings.
  
  

Changes to functionality

We've changed some UI functions to make your TrackTik experience more smooth.

Back Office Management Suite

• Self-assigning shifts email option
  When you self-assign a shift, you now select a checkbox instead of a drop-down menu option to get shift updates by email; select the Send my new schedule to email checkbox.
  
  

Updates to the UI

To make your TrackTik portal more unified, we renamed some areas to show the Open Shift change, which means we updated the UI.

Back Office Management Suite

• Dashboard tile
  In Dashboards > Schedules & Attendance > Dashboard, we renamed the Shiftboard Shifts tile to Open Shift Shifts.
  
  
• Admin portal folders
  If you're an admin portal user in BOSS, go to Settings > Roles & Security > Admin Portal Roles; we renamed the Shiftboard permission folder to Open Shifts. Two renamed options are in this folder: Allow user to create Open Shifts and Approve/Decline Open Shift requests.
  
  
  

  To learn more about admin settings, check out Admin settings - User Guide for SHIFT.

• Staff portal folders
  If you're a Back Office Management Suite staff portal user, go to Settings > Roles & Security > Staff Portal Roles; we renamed the Shiftboard permission folder to Open Shifts. There are five renamed options in this folder:
  • View Open Shifts
  • View Open Shifts from all Sites
  • Allow user to create Open Shifts
  • Self assign Open Shift shifts
  • Approve/Decline Open Shift requests
    
    
• Base feature setting
  Go to Settings > Features, and in the Base Features area, we renamed the Shift Board label to Open Shift.
  
  
• Turning on self-scheduling for Open Shift
  Select a shift on a schedule at the site level and select Settings; we renamed the Allow Shift Board Self-Schedule drop-down menu to Allow Open Shift Self-Schedule.
• Moving Vacant and Conflicting Shifts to Open Shift
  We renamed the Move Vacant Shifts to ShiftBoard to Move Vacant Shifts to Open Shift and Move Conflicts to Shiftboard to Move Conflicts to Open Shift.

See also

• Set up Open Shift