The Assigned Sites tab contains a list of sites to which the employee is assigned. You can also add or delete a site assignment from here.
- Site: The name of the site to which the employee is assigned.
- Start Date: The first date the employee was assigned to work at the site.
- Effective Rate Date: The effective date of the assignment. If effective immediately, the field will show "initial."
- End: End date of the assignment.
- Is Primary: This shows whether this is the primary site assignment for the employee.
- Make Primary: Clicking here will make this the primary site assignment for the employee.
- Remove: Clicking here will remove the assignment.
To assign the employee to a new site:
- Click the "Assign to Site button."
- Search for Account: Begin typing the name of the site you would like to assign to the employee.
- Start Date: The effective date of the site assignment.
- Is primary site: Check this box if this is the primary site assignment for the employee.
- Click the "Save" button to finalize the site assignment.
If a newly assigned site is not appearing for an employee, confirm that the On-Site module/license is enabled and that the site is active.
Check licensing: On many accounts, sites only appear in the web dashboard if the On-Site module is licensed/enabled. Administrators can verify in Settings/Administration > Licenses or within the site's Modules/Settings.
Enable On-Site: If you have permissions, enable the On-Site module for your account and/or for the specific site. If you do not see this option, contact your TrackTik account administrator or your TrackTik representative to enable it.
Confirm site assignment: Make sure the employee is assigned to the site (see "To assign the employee to a new site" above) and that their role allows viewing On-Site.
Refresh and re-login: Have the employee log out and back in or refresh the browser to update access.
Mobile vs. web: Some modules or views differ between mobile and web. Confirm the module is enabled for the web portal if the employee is checking from a browser.
Access to multiple sites on a single device depends on your licensing model and user permissions. To swap between sites on one device, the device or user must be licensed for multi-site use (often referred to as a zone license). With a zone license, any site within the licensed zone can be selected on the device and scans will associate to the chosen site. If you only have individual site licenses, you can log in to a specific site and conduct scans there, but you will not be able to freely switch across sites on the same device without changing the site context or license.
How to verify and resolve:
- Check your license type: confirm with your administrator whether your device or user is assigned a zone license that includes all intended sites, or only individual site licenses.
- Confirm site permissions: ensure your user role grants visibility to each site you need to access.
- Validate device/site selection: on the device, verify you have selected the correct site before scanning. If site switching is unavailable, that is a licensing indicator.
- Reassign license if needed: if you need to operate across multiple sites on one device, have your administrator assign the device or user to the proper zone license and include all relevant sites.
- Refresh access: after changes, log out and back in on the device and confirm the site list reflects the expected locations.
Common symptoms of licensing or permissions misalignment:
- You can log in to each site individually but cannot switch between them within a single device session.
- Checkpoints or patrols from other sites are not visible on the device.
- Scans appear under the wrong site or fail to count toward expected reports.
If you believe you have the correct license but still cannot swap sites, capture your device and app version, user, the site list shown on the device, and the intended site list from the TrackTik web portal. Share these details with TrackTik Support so they can verify configuration and licensing assignments.