Learn how to take a voluntary or involuntary break as a security officer in TrackTik SHIFT.
Overview
As a security officer or employee, you can take a voluntary or involuntary break during your shift, depending on the administrative needs of your employer.
Before you start
Here are some things you must do before you start:
- Ensure your administrator has set up the required break interruption rules in Back Office Management Suite.
To learn more about setting up voluntary or involuntary break rules in Back Office Management Suite, check out Create voluntary or involuntary break interruption rules in Back Office Management Suite.
Take a voluntary or involuntary break in TrackTik SHIFT App
You can take a voluntary or involuntary break if you're a security officer.
To take a voluntary or involuntary break as a security officer:
- Log into your TrackTik SHIFT App.
- Select End Break.
- In the End your break? modal, select End Break.
Select Not Now to continue your break.
- In the You are ending you break early modal, select from two options:
- End Break Voluntarily
Select this option to consent to end your break voluntarily. Switch the I certify that I am voluntarily ending my break early toggle to on and select Confirm.
- Work Situation
Select this option to choose a work-related reason for ending your break early in the Select Reason... dropdown menu. Choose from one of three options:
- Customer or site issue
As a security officer, you're ending your break prematurely to give a customer or site-related assistance. For example, an elevator malfunction happens at a customer's site, and help is needed. You decide to end your break sooner to assist. - Not customer or site related.
This option isn't specific to a customer or a site, but it's still work-related. For example, as a security officer, your patrol vehicle gets a flat tire, and the tire needs to be worked on or replaced to maintain your patrol schedule. - Other involuntary break interruption
This is an involuntary reason not covered by the previous descriptions. For example, as a security officer, the police pull you over to check your license, or health officials contact you to go to the nearest clinic to get your vaccination, and it's covered under your employer's policy.
- Customer or site issue
- End Break Voluntarily
- To confirm your choice, select Complete.
Your voluntary or involuntary break choice is now logged for your manager to see.
