Overview
Incident Analytics provides data about incidents reported by your security guards and is available in the Operations Reports tab at the Site and Zone levels. Each incident report automatically populates data into the charts shown below. TrackTik recommends adding incident categories to reports whenever possible. View and manipulate incident analytics to drill down into incident occurrences and trends.
You can begin by accessing the section of the site profile for incident analytics. Alternatively, you can access the feature directly from the Live Dashboard.
- From the Live Dashboard, click on the Operations Reports tab.
- Select Incident Analytics.
- Click on a slice for a list of reports filed with that incident category.
- You can also print the results in a Client Incident Analysis report by clicking the Print button on the upper right-hand side of the screen.
- You can select from the icons to get the analytics for other categories (account, location, user, date range, incident severity level, etc.) or to filter.
- You can also use the drop-down list.
Incident Analytics By Site Location and Section
- To view the details of the site location and its sections in your Dashboard, choose the Operation Reports tab and then Incident Analytics, OR
- Go to Sites/Zones /Department → Choose a Site/Zone/Department → Operation Reports → Incident Analytics.
- From the Incident Category drop-down menu, choose either:
- On-Premise Site Location
- On-Premise Site Sections
If you choose On-Premise Site Location, it displays/rolls up all site location and site section incidents into one pie chart.
When clicking on Building A in the Pie chart, all the Incident reports related to Building A, the First and second floors, will be displayed.
The column called Report Location displays the location where the report was filed.
If you choose On-Premise Site Sections, this displays site location & site sections incidents in the same pie chart.