System Exceptions

System Exceptions are tickets generated when certain actions occur that are out of the ordinary. Such actions include uncovered shifts, late Lone Worker check-ins, and panic button activation. You can update the system exception tickets to capture notes on how the exceptions were resolved.

To view system exceptions portal-wide:

  1. Select the Operations Reports tab from the Live Dashboard.
  2. Select System Exceptions. A list of existing system exceptions will appear.
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  1. Select a filter to view system exceptions of that type only.
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All Types: View all System Exceptions.

Panic Alert: This shows tickets with information regarding users who activated the panic button on their mobile devices.  A column on the right shows the GPS location.

Inactive Mobile User Alert: View System Exceptions generated when users remain inactive for 60 minutes.

Late Checkpoint: View Exceptions generated when checkpoints are scanned late.

IVR Audio Reports: Used with scheduling module only.

GPS Disabled Alert: View Exceptions generated when GPS is disabled on the device.

Geofence Violation: Triggered when a employee breaches a geofenced area.

Punched in From Outside Allowed Area: Triggered when a employee punches in from outside a geofenced area.

Late 10/10: Used with scheduling module only.

Unauthorized Call-in Number: Used with scheduling module only.

Uncovered Shift: Used with scheduling module only.

Punch In (Invalid Number): Used for scheduling only.

Shift Not Closed: Used with scheduling module only.

  1. Filter to view System Exceptions by status.
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Opened and Pending: The Exceptions that have been generated and those that have been looked at and require attention.

Opened: New System Exceptions that have not been updated.

Pending: The Exception has been looked at and designated as needing attention.

Resolved: The exception has been resolved and closed.

  1. View relevant information about System Exceptions
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Date: Date and time when System Exception was opened.

Ticket Type: Type of System Exception.

First Name: First name of the employee to whom the exception pertains. 

Last Name: Last name of the employee to whom the exception pertains.

Subject: A more detailed description of the Exception and when and where it happened.

Status: The status of the Exception.

View: View the Exception in detail.

  1. Click the view button to update the System Exception. Adds notes, changes the status, or resolves the Exception.
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