Mobile Suite: New Features June 2020

We’ve added a new view where the dispatcher can filter out employees, like creating a new dispatch task.

• Go to Dashboard → Mobile Dispatch → Active Dispatch → Choose a Dispatch Task → Click on View → Click on the Assign button to assign or reassign this dispatch task to a user.
• Dispatchers can now filter by the following:
  • Zone vs. Site
  • Clocked-in vs. Logged-in
  • Same Region vs. Any
  • Nearby vs. Any

When dispatching tasks to a site located in a different time zone from the dispatcher, timestamps on dispatch reports now show the site's local time.

• Go to Settings → Report Templates → Add or Edit Report Template → Click on “Field Setup” → Click on Add Field
• We’ve added a new field called “Date Time Picker (Available on mobile App versions greater than Android v5.7.158 and iOS v2.7).”

• Go to Dashboard → Mobile Dispatch → New Dispatch, → choose a dispatch task to send, → choose a site with a different time zone than yours → Go to the Report section in the dispatch task → Click on the “NOW” button to fill in the dispatch date & time.
• The dispatch date and time fields will automatically pick the date and time where the Site time zone is located.

Example:

• The dispatcher sends a dispatch task to a site in a different time zone
• The dispatcher is located in an EST time zone at 3 PM
• The site is located in a PST time zone at 12 PM
• Upon creating the dispatch task, the new field will pick the date and time based on the site time zone (PST)
• The mobile user completes the dispatched task at 12:30 PM and fills out the dispatch report.
• The dispatch report will now display the following:
  • Dispatch creation time noon (instead of the dispatcher time zone 3 PM)
  • Dispatch completed time 12:30 PM