Device requirements for the TrackTik Guard Tour mobile application

Apple Devices

Suggested device specifications

  • iOS 15+ (or later)
  • Minimum devices supported by iOS 15: iPhone 6s, iPhone SE, iPod touch (7th gen)
  • Internet connectivity via Wi-Fi or mobile network

Minimum Requirements

  • iOS 11+
  • Internet connectivity via Wi-Fi or mobile network

Additional information:

  • Compatible with iPhone, iPad, and iPod Touch
  • GPS hardware for location services and GPS checkpoint support
  • NFC reading is supported only on iPhone 7 (or later) with iOS 11 (or later)
  • NFC writing is currently supported with iOS 13. x (or later)

Please ensure you have the latest version of your operating system installed to benefit from security updates.  

Visit this page for details about supported Apple devices.

 

Android Devices

Suggested device specifications

  • Android 12.0 (or later)
  • CPU: Octa-core 2 GHz (or higher)
  • RAM: 8 GB (or more)
  • Storage: 128 GB (or more)

Minimum Requirements

  • Android 7.1 

  • CPU: Chipset: Quad-core 1.5 GHz 

  • RAM: 4 GB

  • Storage: 64 GB 

Additional information

  • NFC hardware for NFC checkpoint support
  • Internet connectivity VIA Wi-Fi or mobile network
  • GPS hardware for location services and GPS checkpoint support
  • Bluetooth connectivity for certain features.

 

Known Limitations

  • Android 11 introduced a breaking change to how pictures are saved. This is resolved by using TrackTik Guard Tour version 5.8.14 or above.
  • Android 8 introduced new security restrictions. If the TrackTik Guard Tour application is terminated, the device will no longer share GPS coordinates with the portal. 
  • Android 8 is not recommended. Using it results in unstable background services management and an increase in "TrackTik app has stopped" errors.
  • HTTPS has been enforced since Android v5.8.14.
  • HTTPS has been enforced since iOS v3.8.1.

 

Data Usage

  • A mobile user working full time (40 hours a week) using the phone at normal usage will use approximately 750 MBs to 1 GB per month.
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