Lone Worker: Call-in Time Keeping Settings

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In this section, you can further simplify and tweak lone worker check-in settings. The sections below describe additional Lone Worker configuration options.

Phone Time Keeping Settings

Restrict to Phone Number List: This option restricts check-ins to specific phone numbers. When set off, guards can check in from any phone number.

Enable Lone Worker Requests: Use this option to enable lone worker check-ins.

Consider Late After Number of minutes after which check-in is considered late.

Lone Worker Automatic Check Call: Enable this option to have the guard receive a call if they have not checked in at the scheduled time.

Note: The system will automatically make the call if the guard has not checked in.

 

Add A Restricted Call-in Number

Phone Number: Add the phone number for the landline that the officers will be required to use. The "*" can be used as a placeholder for any value. This is useful if the officer could be calling from different landlines on the property. If all the property phones start with the same numbers, the "*" can be used as any value. For example, if an office building has 10 phones, the officer could use and all start with (614)335-****, the "*" will allow any number in their place.

Description: Add a description for the landline. For example, "1st Floor Server Room A."

Click on the add phone button to add the number as an authorized number for the site.

Note: Restricting a number in the 'Restrict to phone number list' does not prevent someone from clocking in. However, it does generate a system exception to notify admins that a user is called in from an unauthorized number.

Removing Restricted Call-in Numbers

If a number needs to be removed, click on the [Delete] button in the same row as the number. This will delete the phone number from the authorized numbers.

Viewing Lone Worker Check-ins

From the Live Dashboard, you verify Lone Worker check-ins from the attendance tab.

Operation Dashboard - Google Chrome

The dots represent scheduled check-ins.

Red: Missed check-in.

Grey: Up-coming check-in.

Blue: Check-in completed.

The same view is also available from within the scheduling module under Attendance Watch.

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View Late Check-in System Exceptions

When a Lone Worker check-in is late, It will create a system exception ticket. To view late Lone Worker check-in tickets:

Select the Operations Reports tab from the Live Dashboard.

Select the System Exceptions tab.

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To view the ticket, select the View button.

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Update the ticket according to actions taken.

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Ticket From: Enter comments on actions taken.

Change Ticket Status: Update the status.

  • New Ticket: The ticket has not been updated or resolved.
  • Pending/Attention Required: The ticket has been looked at, and action is required.
  • Resolved: The ticket has been resolved.

Click the Save button when updates are complete.

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