Mobile Devices & Licenses
Mobile devices allow for real-time reporting, GPS tracking, and instant communication, ensuring that security teams can respond swiftly to incidents and maintain high situational awareness. The mobile integration also supports seamless access to schedules, task lists, and incident reports, enhancing overall productivity and accountability. Learn how to manage your devices and their licenses below.
Accessing Devices & Licenses
Make sure the TrackTik mobile app on your users' devices is always updated to the latest version. Using an outdated app can cause errors or limit functionality. As a first troubleshooting step, check the Google Play Store or Apple App Store for updates and install them to ensure smooth operation.
To access your devices and their licenses:
Go to Settings
Click Devices & Licenses
Top Row Functions
| Function | Description |
|---|---|
| Status | Choose between: • All Active – all licenses currently active in your portal • Terminated – all licenses that have been terminated |
| Region | Filter devices by region (default is All Regions) |
| Type To Filter | Search your devices by keyword (name, location, etc.) |
| Options | Export a list of your devices in CSV, Excel 95/97, Excel 2007, or PDF formats |
Device Information (Second Row)
| Column | Description |
|---|---|
| App | Type of license: • GuardTour Android – TrackTik's app for mobile devices (Android displayed for both iOS and Android) • Kiosk– TrackTik's app for tablets used as kiosks • OnSite – TrackTik's app for performing security work on a PC or laptop |
| Device | Type of device being used |
| OS Version | Device's operating system |
| Region | Region where the device is configured |
| + Icon | Hovering shows View More, displaying: Account, UID, Region, Time Zone, and View Profile (adjust Schedule Setting, Closed Days, and Position Setting) |
| Uid | Unique ID of the zone or site assigned to the device |
| Zone ID | Site or zone assigned to the device |
| Account | Name of the account |
| Position | Name of the position assigned to the device |
| Description | Name of the device |
| Phone | Phone number of the device, if any |
| Status | Status of the mobile license |
| Version | Version of the license installed on the device |
| Installation Code | Installation code of the license (OnSite licenses do not have installation codes) |
| Creation Date | Date the license was created |
| End Date | Termination date of the license, if any |
| Last Action | Date of the previous action taken on the device |
Managing Licenses
If you want to move a license from one site or zone to another, it is best practice to terminate the license at the first site or zone and re-install it at the second one.
If you're unable to activate your remaining voicemail licenses:
Ensure you have Admin access.
Add licenses at the site level by navigating to:
Security & Patrol > Devices and Licenses > Create DevicesContact Support with details of your current setup if further assistance is needed.
Note: You do not need to configure the app separately for each building or client account on manager devices. The app setup is uniform, and access is determined by the user's role and assignments in TrackTik.
- Device licensing is per physical device.
- What a user can see and do in the app is based on their role permissions (e.g., Manager vs. Guard) and which clients/sites/posts their profile is assigned to.
- If a manager must work across multiple buildings or client accounts, ensure their TrackTik user profile is granted the appropriate permissions and assigned to those clients/sites in the back office.
- Post devices can be shared by multiple users, but the device itself still requires its own license.
- Changing which buildings or accounts a user can access does not require reconfiguring the device; update the user's assignments and permissions in TrackTik instead.
Quick Tips for Admins
Keep Apps Updated: Always verify that devices are running the latest version of the TrackTik app. Outdated apps can cause unexpected behavior, prevent license activation, or limit functionality. Regularly check the app store for updates to ensure smooth operation.
Voicemail Licenses: If activation fails, double-check your admin access and site-level license allocation before contacting support.
Moving Licenses: Terminate the license at the original site/zone before reinstalling it at the new location.
Device Info at a Glance: Hover over the + icon in the device table to quickly see UID, region, time zone, and profile settings.
Learn more about creating and configuring devices and licenses here.