This glossary defines many standard terms used throughout the TrackTik Help Center. Refer to it as you learn about BackOffice Suite features and best practices.
Live Schedule: You can get an overview of shifts across your organization from the Live Schedule. Create new shifts, view and approve shifts, assign guards, distribute schedules, and more.
Lone Worker: With TrackTik's Lone Worker feature, you can ensure the safety of guards who work alone by scheduling regular check-in calls.
BYOD: This stands for Bring Your Own Device. It allows guards to use their mobile devices to perform actions for which they usually use site or zone licenses. Generate a department license, and you can use department licenses to clock in for, and work shifts anywhere the guard is scheduled.
Split Shift: A shift is divided between more than one guard. One example of when you might split a shift is when a guard requires an absence halfway through a shift, and a different guard is selected to work the rest of the shift. It can split from within a shift tile on a schedule or the Live Schedule.
Shift Notes: Shift Notes can be either system or user-generated. You can view and add notes from within shift tiles or under Schedules and Attendance under Shift Notes. Some system-generated shift notes include time approval, changing a guard or setting a shift to vacant, and manual shift acknowledgments.
Vacant Shifts: Shifts to which no guard is assigned.
Batch Time Clock: A Scheduling feature you can use to clock employees in and out remotely.
Unconfirmed Shifts: Shifts of which guards have been notified but which they have not confirmed via email.
Proposal Queue: A schedules and attendance feature allowing administrators to punch guards in and out for their shifts.
Unplanned Shifts: Shifts that you worked on but that did not appear on a schedule.
System Exceptions: System-generated tickets that are created when unplanned events occur. Examples of events that create system exceptions include late lone worker check-ins, GPS disabled on a device, and uncovered shifts.
IVR: An abbreviation for interactive voice response. This TrackTik Scheduling feature allows you to select a phone number guards can call to clock in and out, take breaks, and transfer to a supervisor.
Attendance Watch: A TrackTik Scheduling and Attendance feature allows you to track, in real-time, late shifts, shifts in progress, lone worker check-ins, and shift-related system exceptions.
Payrun: A way to generate payroll-ready data in TrackTik. Payruns are processed according to a given pay schedule, overtime and holiday rules, and other parameters you set.
Contract: The basis from which you may invoice your clients. Each contract is set up at a site and can be used to bill for patrols, dispatches, hourly services, and/or recurrent fixed charges.
Bill Items: Items that you place on contracts and invoices. They represent the services for which you bill your customers.
Payment: When your customer pays their invoice, you can enter the amount as payment. Receivables are reduced when a payment is entered.
Credit Note: A negative invoice that is used to cancel or partially credit an invoice. You may enter credit notes against invoices directly or ad hoc.
Batch: Preparing invoices in a batch is a way to prepare multiple invoices simultaneously, saving you time.