⚠️ For security reasons, TrackTik Support Team cannot change or reset user passwords - this protects employee-level data and privacy
Password Assistance
Go to your TrackTik portal’s homepage.
Click the “Reset Password” link.
Follow the prompts to create a new password.
If you cannot reset your password:
Contact your TrackTik Portal Administrator, or
Reach out to your employer’s HR/Payroll or IT department.
Note: the Forgot Password link appears on the TrackTik web login page, not in the mobile app. If you only have the app installed, open a browser and go to your company’s TrackTik web login page to request a password reset. After resetting your password on the web, return to the mobile app and log in with your new password.
Password resets are managed inside your company’s TrackTik portal. Typically, only users with Administrator or Manager roles can reset other users’ passwords.
If you are an Account Manager or hold another role and do not see password reset options, your role may not have that permission enabled.
Admins and Managers can set passwords during profile creation or later. During creation, enter a temporary password and enable "Force Password Change" so the user must update it at their next login. This applies to any role, including Manager accounts.To reset a password from the web portal, open the employee profile and go to the Security/Account section. Select Change Password, optionally enable "Force Password Change" at next login, then save. Share any updated credentials securely.
If you are a system administrator with an active account, you may contact TrackTik Support for configuration guidance; however, user password resets must be performed within your company’s TrackTik portal.
Contact your company’s TrackTik Portal Administrator to request the necessary access or to perform the reset on your behalf.
Note: If you enter the wrong password multiple times, you may be temporarily locked out. This lockout is limited and typically lasts about 15 minutes.
What to do:
1. Do not keep trying to log in during the lockout period; wait for it to expire.
2. After the lockout ends, use the “Forgot Password” link to reset your password before attempting to log in again.
3. If you continue to be locked out after waiting, contact your TrackTik Portal Administrator.
Note: If you cannot receive the password reset email because the email on your TrackTik profile is incorrect or no longer accessible, please contact your manager or company admin. Only an admin or manager can update your email address in the TrackTik web portal. Once your email is updated, request the password reset again from the web login page.
If you see an error that your password cannot be reused, it is likely due to your organization’s password history policy.
Try the following:
1. Choose a completely new password that you have never used in TrackTik. Using a longer passphrase and changing several characters (not just one or two) can help.
2. If you still receive the same message, ask your TrackTik Portal Admin to initiate a password reset from the web portal and enable "Force Password Change" so you can set a fresh password at your next login.
3. Complete the reset using the link from the email on a web browser first, then sign in to the mobile app with the new password.
4. If the app continues to show the error after a successful web reset, sign out of the app, fully close it, and sign back in. As a last step, reinstall the mobile app.