Glossary of terms for Guarding Suite

This glossary defines many common terms used throughout the TrackTik Help Center. Use it as a reference and to navigate the manual. Refer to it as you learn about guarding suite features and best practices.

Activity Feed: The Activity Feed is a real-time feed of activities occurring in the field. The feed will populate as officers scan checkpoints, write reports, clock in/out, etc.

Back Office: TrackTik's Back Office Suite is engineered to bring fluidity to your operations. It seamlessly integrates the Guarding Suite and Mobile Suites with your customers' billing terms and employees' pay details to bring efficiency across your organization. You can automatically populate billing by managing contract details within TrackTik (scheduling shifts, patrols, and supporting additional requests). This allows you to provide accurate and transparent information to your customers. Template and live schedules help you plan smarter and deliver better by helping you reduce costs and increase profits. Employees benefit from easily distributed schedules, visibility on available shifts, and automatically receiving shift and post details.

Broadcast Message: The Broadcast message option sends mass messages to active guards. You can use the broadcast message to alert guards to adverse weather conditions, Amber alerts and developing situations.

Checkpoint: A point inside or outside a building where an inspection is needed. Read more about checkpoints here.

Checkpoint Tour: A Checkpoint tour guides the user through a series of Checkpoints, a point inside or outside a building where an inspection is needed. A Checkpoint tour will organize the visit of different areas throughout the site, whether indoors or outdoors.

Client: Stand-Alone site with no association to a multi or any other site.

Client Portal License: The client portal provides clients access to a dashboard showing activities completed at their site. Clients will only have access to the site where the client portal is created. If a client has multiple locations, a Master Site can provide the client access to sub-sites.

Daily Activity Report (DAR): Summary Reports compile all activities completed for a day or shift. The summary report notifications automatically send these reports to site contacts. This is a way to automatically send a client a summary of all activities performed at their site by day or shift.

Device License: Device Licenses can be created for mobile or dedicated guards. Mobile guards will need a zone license, granting them access to all sites assigned to the zone. Dedicated guards will use a site license, assigning their device to only work at a specific site.

Employee: Security industry personnel are defined as users in the TrackTik Solution.

Geofence: Ability to find an area (geo-localization) A virtual barrier; you can track, via GPS, your workforce and provide real-time notifications as users enter or exit the geographical boundaries you've defined. Read more about geofences here.

Guarding Suite: With Guarding Suite, be in charge of your security operations with tools that empower you; build report templates, plan guard tours, quickly respond to incidents and stay informed of all activities. Equip your in-field employees with easy-to-use software that decreases the time it takes to respond to incidents and keeps the information they need at their fingertips. Improve efficiency by reducing wasted time and excessive paperwork by digitizing and automating your processes. With a dashboard that puts all the information you need right in one place and powerful analytics tools, spend less time organizing your operations and more time running them.

Incident Analytics: TrackTik's automated reporting is based on incident categories. Access the incident analytics under the Operations Reports tab. Incident reports completed by officers will feed information into the incident analytics for the site. Field data populates these charts in real-time.

Incident Categories: These provide a validated list of the types of incidents guards may encounter. The list of Incident Categories drives other functionality in the system, such as notifications, incident analytics, and sub-forms (conditional report fields).

Incident Report: The incident report provides all the essential fields required to document an incident properly. Staff should complete this report for EVERY incident on the property. To correctly use this form, ensure you create incident categories and set up site locations. Officers tag a location and incident type in the report, relaying the information to your incident analytics.

Live Dashboard: The Live Dashboard provides an overview of all field operations. As officers complete different activities in the field, the dashboard will update in real-time to show actions. The dashboard offers management and dispatchers better visibility into what is happening in the field. Along with the monitoring features, the Live Dashboard also provides the ability to message guards and access different system areas.

Message Board: The Message Board is a centralized communication tool. Clients, officers, and managers can access the Message Board for their site to post and view messages. You can adjust the permission levels, giving clients and/or guards "read-only" access.

Mobile Suite: With the Mobile Suite, improve the response and efficiency of your mobile services. Optimize scheduled patrol efficiency while ensuring completion with features built specifically for the security industry. Handle unexpected requests easily through various tools to better manage the available resources or redistribute tasks as needed. Configure patrol and dispatch event details by service and customers to provide employees with the correct information at the right time, so they can deliver the tailored services your customers have come to expect. Increase accountability across your workforce and improve the accuracy of information provided to clients.

Multi-Site: The parent site, usually the company's name, has child sites (sub-sites) attached. Multi Sites collect information from the sub-site attached to them. This can help benchmark sites that belong to a single account. It is also required for clients to gain access to more than one site using their client portal.

Near Field Communication (NFC): Near field communication (NFC) is a wireless technology that allows a device to collect and interpret data from another closely located NFC device or tag.

Notifications: Configurable SMS & email notifications. Read more about notifications here and here.

Onsite License: Onsite provides a web browser version of the mobile application that staff can use on any computer. This is commonly used at sites where the security guard will be working at a desk and has access to a computer. On-Site provides basic functionality for creating reports, viewing post orders, time-keeping, and some functionality specific for supervisors.

Post Order: Post Orders are generally instructions or procedures for your guards. They can be available at a specific site or a specific zone. Post Orders provide a way to document the standard operating procedures for any site. These documents provide officers with instructions on handling particular situations during their shift. Post Orders can contain images, text, or attachments. Examples of post orders include; Emergency procedures (fire evacuation procedure), Site-specific or zone-specific Instructions (policy or code of conduct), and site-specific maps (Map of the location of each checkpoint in the building).

Position: Positions are essentially the same as Posts and dictate where or how the Guard will work at the Site. Positions are required to create device licenses, prepare schedules, and for billing. Positions in TrackTik allow administrators to set rules for the position, including site requirements, service period, bill items, bill rate, and employee pay.

Quick Reference Code (QR Code): A machine-readable code consisting of an array of black and white squares, typically used for storing URLs or other information for reading by the camera on a smartphone.

Site: Location where an employee works or data is collected for activities being performed there. When defining new clients, this name is for child sites of a multi-site.

Site Location: Site locations are a critical component of incident analytics. This tool is completely customizable and flexible enough to map any site in a simple outline format. It is recommended that the site locations be identified in collaboration with the client. Some sites may be set up with a granular site locations list, whereas others may be more basic and high-level.

Simple Dispatch: Simple Dispatch is a complementary tool in TrackTik. This tool allows administrators to send report forms to guards. The report form acts as a task, and the guard can update the task's status until the report is completed. Completing a task requires the officer to complete a few steps, such as updating the task to "In Progress," completing the report, and closing the task. The status of the task will show in the Live Dashboard.

SMS Notification: Notification by text message.

Zone: Grouping of sites where one employee can access those sites. Read more about zones here.


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