TrackTik will move to new toll-free numbers to meet US carrier A2P 10DLC compliance on September 1, 2023. These are outbound numbers and will not affect your current (if any) IVR configuration. Each organization using Twilio will be assigned dedicated numbers for each region in its portal. SMS functionality will not change, but users may see a new "unrecognized" toll-free number as the sender. Depending on users' devices and configuration, these "unrecognized" messages may be filtered as spam. Our partner, Twilio, has more details regarding this change (which is mandated by US-based carriers) here.
We will be notifying all affected users. However, to maintain operational efficiency, we suggest you copy the text below and share it with your team using the Message Board to make sure that they acknowledge the change:
SMS number change
Note that as of September 1, 2023, all SMS notifications from TrackTik will be sent from a new toll-free number. Because of this change, notifications may be sent to spam until the number is added to your contacts. Please add the number or update it in your contact list.