Learn how to translate categories and groups/industries in Guarding Suite.
Overview
Help ensure your security guards understand their tasks by creating custom categories and groups/industries that are translated.
If you haven’t translated your categories or groups/industries, these show in the Guard Tour Mobile App report as your set default language.
To learn more about setting a default language for your report template, check out Creating/Modifying the Report Template.
Before you start
Here are some things you must do before you start:
- Make sure you have the right permissions to create and edit reports turned on:
- Log into your TrackTik Portal.
- In the navigation menu, select Settings.
- Under General Configurations, select Roles & Security.
- Select Admin Portal Roles > Administrator.
- Expand the Patrol folder and select all permissions related to creating and editing reports.
- In the Roles side panel, select Admin Portal Roles > Manager.
- Expand the SystemConfig folder and select System Global Settings.
To learn more about roles and permissions, check out Roles and Security.
Translate incident categories, parent categories, and groups/industries
To set up multiple language support for your incident categories, parent categories, or groups/industries:
- Log into your TrackTik Portal.
- In the navigation menu, select Settings.
- In Operation Configurations, choose Incident Categories. Select the Parent Categories tab if you want to translate a parent category. If you want to translate a group or industry, select the Groups / Industries tab.
- Select the Globe icon.
To turn on the Globe icon:
- Select Edit.
- In the Default language drop-down menu, select a default language; this is required.
- In the Support multiple languages drop-down menu, select Yes.
- Select Save.
- Select Edit.
- In the Language drop-down menu, select the language in which you translate the incident category, parent category, or group/industry.
- Enter the translated text for each field.
You can also do this for your sub-forms.
Important
If you change the original text of the form, make sure to change the translation, too. - Select Save.
When an employee completes a report with an incident category, parent category, or group/industry, it now shows as the translated language.
If you don’t translate the text, the field shows in the default language set when you create the category or group/industry. If the translation is supported in the category or group/industry, the employee can see it in their preferred language. If the language isn’t supported, the category or group/industry goes back to the set default language.
See also