Translate incident categories, parent categories, or groups/industries

Learn how to translate categories and groups/industries in Guarding Suite.

 

Overview

Help ensure your security guards understand their tasks by creating custom categories and groups/industries that are translated.

categorytrans1.jpeg


If you haven’t translated your categories or groups/industries, these show in the Guard Tour Mobile App report as your set default language.

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To learn more about setting a default language for your report template, check out Creating/Modifying the Report Template.


Before you start

Here are some things you must do before you start:

  • Make sure you have the right permissions to create and edit reports turned on:
    1. Log into your TrackTik Portal.
    2. In the navigation menu, select Settings.
    3. Under General Configurations, select Roles & Security.
    4. Select Admin Portal Roles > Administrator.
    5. Expand the Patrol folder and select all permissions related to creating and editing reports.
    6. In the Roles side panel, select Admin Portal Roles > Manager.
    7. Expand the SystemConfig folder and select System Global Settings.

      To learn more about roles and permissions, check out Roles and Security.


Translate incident categories, parent categories, and groups/industries

To set up multiple language support for your incident categories, parent categories, or groups/industries:

  1. Log into your TrackTik Portal.
  2. In the navigation menu, select Settings.
  3. In Operation Configurations, choose Incident Categories. Select the Parent Categories tab if you want to translate a parent category. If you want to translate a group or industry, select the Groups / Industries tab.
    categoryselectionglobe.jpeg
  4. Select the Globe icon.
    globeicon.jpeg

    To turn on the Globe icon:
    1. Select Edit.
      globeedit.jpeg
    2. In the Default language drop-down menu, select a default language; this is required.
      defaultlanguageeng.png
    3. In the Support multiple languages drop-down menu, select Yes.
      defaultlangyes.jpeg
    4. Select Save.
  5. In the Language drop-down menu, select the language in which you translate the incident category, parent category, or group/industry.
  6. Enter the translated text for each field.

    You can also do this for your sub-forms.
    categorytrans1.jpeg
    Important
    If you change the original text of the form, make sure to change the translation, too.
  7. Select Save.

When an employee completes a report with an incident category, parent category, or group/industry, it now shows as the translated language.

If you don’t translate the text, the field shows in the default language set when you create the category or group/industry. If the translation is supported in the category or group/industry, the employee can see it in their preferred language. If the language isn’t supported, the category or group/industry goes back to the set default language.

 



See also

 

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