Learn how to install the TrackTik Guard Tour mobile application on Android and iOS.
Overview
TrackTik Guard Tour allows checkpoint tracking, form completion, and alerts on your employees' mobile devices. Follow the steps below to install the mobile application and connect your staff to your TrackTik portal.
Before you start
Here are some things you must do before you start:
- You need access to the Live Dashboard and the mobile device.
- Verify that you have sufficient Wi-Fi and data coverage.
- Get the phone number for the device (if applicable; not required).
Understand requirements for mobile devices
To ensure you get the best functionality from TrackTik's Guard Tour app, check the following:
- Ensure that the mobile device is running the latest version of its operating system
- Confirm that the device is set to network or automatic date/time
- Verify that the device meets the minimum requirements
- Download the latest version of TrackTik Guard Tour
- Grant the TrackTik application all necessary permissions
- Ensure that the mobile device is running the newest version of its operating system
- Confirm that the device is set to network or automatic date/time
- Verify that the device meets the minimum requirements
- Download the latest version of TrackTik Guard Tour
- Grant the TrackTik application all necessary permissions
Add your TrackTik URL to the mobile device
Your TrackTik portal name (or URL) is the unique web address provided to your organization for accessing TrackTik. After opening TrackTik on your desktop, you can find the URL in the address bar of your web browser.
- Enter your URL for your TrackTik Portal in the "Server URL" field.
- Make sure to keep the "https://" in the URL.
- If you receive the 'Unrecognized server response' error message, the Server URL filed is likely entered incorrectly (i.e., www instead of https://)
Create a new device
You can create devices for Sites or Zones. Whether for a Site or Zone, creating a device follows the same process:
- For a site, select Site List. For a zone, choose Site Zones.
- Select Security & Patrol from the site/zone profile.
- Select Devices & Licenses from the Patrol menu.
- Select Create Device.
Add a description and phone number
Accurately describing your devices allows you to manage them better as your organization grows.
To add a description and phone number:
- Description: You can provide a brief description of the device for reference.
- Phone Number: If you associate the device's phone number with its license, you can use it as an installation code.
- Position: Select the position from the drop-down menu that will be using the device.
Enter the newly created installation code
To ensure that your mobile device communicates with your TrackTik portal, you must enter the installation code information created in the portal into the corresponding field on your device.
To enter a new installation code:
- Start by locating the newly created license in your list of Devices & Licenses.
- The new license should have an "Unused" status.
- Locate the corresponding "Installation Code."
- Then, enter the code in the appropriate field on the mobile device.
- Confirm your TrackTik URL and the installation code, and click Install.
Once the URL and installation code are installed, the mobile application will prompt for a Username and Password.
Removing a License from a mobile device
To remove a TrackTik device license:
- Tap on the Site/Zone heading three times
- Select Yes when asked Are you sure you want to remove license?
Restoring Device Authorization
When the message “This account has been disabled” appears in the TrackTik Guard Tour app, it typically indicates that the device is using an installation code that is no longer active. To restore access, the existing device license must be terminated and a new installation code must be generated and applied to the device.
Steps to resolve the issue:
- Go to Security & Patrol → Devices & Licenses and terminate the license currently assigned to the affected device.
- Navigate to the site associated with the user and open Devices & Licenses at the site level.
- Select Create Device to generate a new device license and obtain the new installation code.
- Have the user uninstall and reinstall the Guard Tour app on their device, then enter the newly generated installation code during setup.
Once these steps are completed, the device will be authorized again and the app should function normally.
See also
Next steps