Simple Dispatch is a feature separate from the Mobile Suite module. It allows you to send basic tasks to guards and track their completion.
Follow the steps below to use Simple Dispatch.
From the Live Dashboard, click the Task Dispatch tab.
Click the New Task button.
Select a task type from the drop-down.
Note: You can select a general task or a dispatchable report form.
You will have a list of fields to fill out, whichever option you select.
Subject: Enter the description or reason for the dispatch.
Priority: Select from low, essential, or urgent.
Report Request: Select the report template for the mobile user to fill out or select No Report Request.
Dispatch Now: Dispatch the task immediately or select a date and time.
Job Duration: Enter the estimated minutes needed to complete the task.
Assign To: Select the task recipient. The mobile user will receive a notification on their mobile device.
Customer: Select the site where the mobile user should complete the task.
Time Billable: This is a simple flag to indicate whether the time is billable to the client.
Details: Enter the task details. The mobile user will see this on their device.
Note: Once the mobile user has completed the task, it will be visible under the Task Dispatch tab.
The dispatcher can manage the tasks from here and, once completed, can view the report the mobile user filled out.
ID: The unique ID of the task.
Job Description: The name or description of the task.
Time: The date and time the mobile user started the task.
Assign: Use this button to assign and re-assign tasks to guards.
Status: Change the status of the task by selecting from the drop-down.
Note: The dispatcher can change the task status anytime, even after task completion.
Edit: Edit the task.
View Report: Click this button to view the report attached to the dispatch.
The system will send the dispatch job to the mobile user's device for completion.