Apple Devices
Suggested Device Specifications
- iOS 15 (or later)
- Minimum devices supported by iOS 15: iPhone 6s, iPhone SE
- Internet connectivity via Wi‑Fi or mobile network
Minimum Requirements
- iOS 11 (or later)
- Internet connectivity via Wi‑Fi or mobile network
Additional Information
- Not supported: iPad and iPod Touch
- GPS hardware required for location services and GPS checkpoint support
NFC Support
- NFC reading: Supported on iPhone 7 (or later) with iOS 11 (or later)
- NFC writing: Supported only on iOS 13.x (or later)
Note: Devices running iOS 11–12 will not support NFC writing. Deployments requiring NFC write capability should use iOS 13 or later.
- Please ensure you have the latest version of your operating system installed to benefit from security updates.
Visit this page for details about supported Apple devices.
Android Devices
Suggested Device Specifications
- Android 12.0 (or later)
- CPU: Octa-core 2 GHz (or higher)
- RAM: 8 GB (or more)
- Storage: 128 GB (or more)
Minimum Requirements
- Android 7.1 (limited support — see notes below)
- CPU: Quad-core 1.5 GHz
- RAM: 4 GB
- Storage: 64 GB
Additional Information
- NFC hardware required for NFC checkpoint support
- Internet connectivity via Wi‑Fi or mobile network
- GPS hardware required for location services and GPS checkpoint support
- Bluetooth connectivity required for certain features
Known Limitations and Compatibility Notes
Android Version Considerations
- Android 9 or later is strongly recommended for stable performance and full feature compatibility.
- Android 8 introduced security restrictions affecting background services:
- If the TrackTik Guard Tour app is terminated, the device may stop sharing GPS coordinates with the portal
- This can result in degraded tracking functionality
Android 8 is supported but not recommended due to unstable background service management and increased occurrence of “TrackTik app has stopped” errors.
- Android 7.1 (end-of-life):
- Provides limited support only
- Not recommended for GPS-dependent deployments
- May experience similar or greater background service and tracking reliability issues as Android 8
Platform Changes & Fixes
- Android 11 introduced changes to how pictures are saved
- Resolved in TrackTik Guard Tour version 5.8.14 or later
Security Protocols
- HTTPS enforcement:
- Android: enforced since version 5.8.14
- iOS: enforced since version 3.8.1
Data Usage
A mobile user working full time (40 hours per week) under normal usage conditions will use approximately:
- 750 MB to 1 GB per month
Note about feature phones and "dumb phones"
- Devices that cannot install apps beyond those pre-installed and do not have access to the Google Play or App Store cannot run the TrackTik mobile app.