Use clock-out confirmation in mobile apps

When your administrator enables clock-out confirmation, you must acknowledge your shift completion before clocking out. 

The experience varies based on your administrator's configuration.

What you need first: 

• CGA, NGA, or TT-Shift mobile app installed 
• Clock-out confirmation enabled by your administrator 
• An active shift ready to end

How clock-out confirmation works

Clock-out confirmation appears at the end of your shift. The system shows you a prompt that requires acknowledgment before you can clock out.

In TT-Shift and Tracktik App, it'll look like this 👇

Where the prompt appears

The prompt's placement depends on your mobile app and shift configuration:

Acknowledge your shift completion

The type of acknowledgment required depends on your administrator's settings.

Option 1: Text acknowledgment only

If your administrator selects "None" as the acknowledgement type:

1. When you finish your shift and select Clock Out, a text prompt appears.
2. Read the confirmation message.
3. Select:
   1. OK to acknowledge and clock out
   2. Cancel to return to your shift

Option 2: Signature required

If your administrator selects "Signature required":

1. When you finish your shift and select Clock Out, a signature screen appears.
2. Use your finger or stylus to sign in the signature area.
3. Select Clear to restart your signature if needed.
4. Select Confirm to submit your signature and clock out.

Option 3: Signature declined with mandatory reason

If your administrator selects "Signature declined + mandatory text reason":

To decline signing:

1. When prompted, select the Disagree button.

   

   

    

    

    

    

    

    

    

    

    

    

    

    

    

    

    

    

    

   2. In the Reason for declining field, enter why you're not signing.

   

   

3. Select Submit to clock out.

Validation rules

The system prevents clock-out until you complete all requirements:

• If signature is required, you must provide a valid signature
• If you decline to sign when required, you must provide a text reason
• You cannot bypass the confirmation prompt
• All acknowledgments are recorded with your clock-out time

Troubleshoot clock-out confirmation

The prompt doesn't appear

• Your administrator may not have enabled clock-out confirmation
• The feature may be disabled for your specific site
• Contact your supervisor to verify configuration

Cannot submit signature

• Ensure you're drawing within the signature area
• Try a simpler signature with clearer strokes

• Restart the signature using the Clear button

  

Cannot clock out after acknowledgment

• Check your internet connection
• Ensure you completed all other shift requirements
• Restart the mobile app and try again
• Contact your supervisor if issues persist

What happens to your acknowledgment

Your acknowledgment is recorded and available to:

• Your supervisor and administrators
• Activity reports (for users with proper permissions)
• Compliance audits

You can view your own clock-out confirmations in your activity history if you have the required permissions.