The actual hours billing feature ensures invoices reflect the hours physically worked by staff rather than scheduled shift times.
This behavior uses clock-in and clock-out data to calculate accurate billing across cutoffs.
What changed
Previously, billing was based on scheduled shift hours only.
Now:
- Actual hours billing can be enabled in system settings.
- Timesheets will display both scheduled and actual clocked times when this mode is active.
- No API changes are required; the feature works within existing workflows.
Why this matters
This behavior improves:
- Accuracy in client invoicing.
- Transparency in labor cost reporting.
- Compliance with contracts requiring real worked hours.
How to implement actual hours billing
There are a couple way to reach this settings. They are presented on the screenshots below.
You can also refer to this path:
- Go to Back Office settings or Portal settings.
- Locate the Billing allocation logic section.
- Select Actual hours billing.
- Save changes to apply the setting for future invoices.
Tip: Timesheets will show both scheduled and actual hours for reference.
Troubleshooting
- Feature not visible? Confirm admin permissions.
- Discrepancies in hours? Verify clock-in/out data accuracy and ensure the correct billing mode is selected.