Overview
This release introduces a set of enhancements focused on improving operational visibility, security, and day‑to‑day workforce workflows.
You can expect strengthened shift communication, expanded auditability of system changes, improved password security standards, and enhanced asset & vendor management capabilities.
New capabilities & features
Pre‑shift alerts and shift acknowledgement
What it does
Enhances how guards are notified of upcoming shifts and how they acknowledge them, starting with TT‑Shift. Guards receive pre‑shift alerts prompting acknowledgement, and acknowledgement requests are re‑sent when shifts are rescheduled.
Why it’s important
Improves schedule awareness and reduces missed or misunderstood shift changes by ensuring guards actively acknowledge updates.
Who it impacts
Guards, dispatchers, and operations teams
Where to learn more
Pre‑Shift Alerts and Shift Acknowledgement
Expanded audit log coverage for general settings
What it does
Introduces expanded audit logging for changes made in Settings → General → General, starting with BackOffice. Each change is logged with clear before‑and‑after values and displayed consistently in Audit Log.
Why it’s important
Provides stronger traceability and accountability for administrative configuration changes.
Who it impacts
Admins and managers
Centralized asset categories and model types management
What it does
Introduces hierarchical management of Asset Categories and Model Types, enabling centralized control at HQ with controlled reuse and visibility at region and site levels.
Why it’s important
Reduces duplication, improves consistency, and simplifies asset registration and management across the organization.
Who it impacts
Admins and managers using Asset Tracking
Where to learn more
Managing Asset Categories and Model Types
Managing Translations for Asset Categories and Model Types
Vendor management enhancements for subcontracted call‑outs
What it does
Extends Vendor Management to better support subcontractor‑handled call‑outs, including assignment, dispatching, monitoring, and reporting.
Why it’s important
Provides the same level of visibility and KPIs for subcontracted work as for internal operations.
Who it impacts
Dispatchers, admins, and operations teams
Where to learn more
Vendor Management for Subcontracted Call‑outs
Enhanced geo‑location tracking for zone licenses
What it does
Improves how GPS tracks and geo‑fence events are captured when guards operate under a zone license, ensuring activity is accurately associated with the correct site.
Why it’s important
Restores full value of geo‑location features for zone‑based setups and improves transparency of guard activity at the site level.
Who it impacts
Admins, managers, and clients
Where to learn more
GPS Tracking for Zone Licenses
Paycor integration – Additional employee status
What it does
Adds support for an additional employee status from Paycor to better represent employees who are on leave without pay.
Why it’s important
Improves alignment between Paycor employee records and workforce status in the platform, helping teams more accurately reflect employment conditions during unpaid leave periods.
Who it impacts
Admins and teams using the Paycor integration
SLA Timers
What it does
SLA Timers track how long each phase of a dispatch task takes — such as time to accept a task, travel time, or time on site — and compare that duration against defined thresholds.
Why it’s important
SLA Timers provide real‑time visibility into whether dispatch tasks are progressing as expected.
Instead of manually monitoring each job, teams are alerted only when something requires attention — reducing missed SLAs and enabling faster corrective action.
Who it impacts
Dispatchers and administrators responsible for monitoring active dispatches and responding to time‑sensitive situations.
Where to learn more
Parent and Child Dispatch Workflows
What it does
Parent and Child Dispatch Workflows allow a single status change in an active dispatch to automatically create a second, independent dispatch task — the child.
Why it’s important
Parent and child workflows make escalations instant, traceable, and measurable, ensuring response time is captured accurately from the initial request through resolution.
Who it impacts
- Dispatchers — manage escalations without manual task creation.
- Operations managers — gain end‑to‑end SLA visibility across escalated responses.
- Administrators — configure workflows that support structured escalation paths.
Where to learn more
Parent and Child Dispatch Workflows
Report link behavior for emailed reports
What it does
Why it’s important
Who it impacts
Where to learn more
How Report Links Work in Email Notifications
3. Improvements
- Usability:
Clearer workflows and structure across runsheets, asset management, and vendor‑related processes.
- Operational visibility:
Better insight into assignments, changes, and subcontracted activities.
- Consistency:
More predictable behavior across regions, sites, and shared configurations.
4. API updates
No relevant API changes this time.
5. Bug fixes
Daily Site Summary email reliability
Daily Site Summary email links now work correctly even when the email size exceeds 10 MB, allowing users to download the PDF successfully without timeout issues.