Take a voluntary or involuntary break in Guard Tour Mobile App

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Learn how to take a voluntary or involuntary break as a security officer in Guard Tour Mobile App.


 

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Overview

As a security officer, you can take a voluntary or involuntary break during your shift, depending on the administrative needs of your employer.

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Before you start

Here are some things you must do before you start:


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Take a voluntary or involuntary break in Guard Tour Mobile App

If you’re a security officer, you have the option to take a voluntary or involuntary break, depending on the administrative needs of your employer.

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To take a voluntary or involuntary break as a security officer:

  1. Log into your Guard Tour Mobile App.
  2. Select the Current Break in-app message.
    You must be on a scheduled break to see the in-app message.
    breakmgmtendbreakearlyinappmessage.jpeg
  3. In the You are ending your break early modal, select one of three options:
    • End break voluntarily
      Select this option to give consent that you’re ending your break voluntarily. Choose Confirm or Cancel.
      breakmgmtvoluntarilyendbreakconfirm.png
    • Work situation
      Select this option to choose a work-related reason for ending your break early:
      • Customer or site issue
        As a security officer, you're ending your break prematurely to give assistance that’s customer or site related. For example, an elevator malfunction happens at a customer’s site and help is needed. You decide to end your break sooner to give assistance.
      • NOT a customer or site related
        This option isn’t specific to a customer or a site, but it’s still work related. For example, as a security officer, your patrol vehicle gets a flat tire and the tire needs to be worked on or replaced, so you can maintain your patrol schedule.
      • Other involuntary break end
        This is an involuntary reason not covered by the previous descriptions. For example, as a security officer, the police pull you over to check your license, or a you're contacted by health officials to go to the nearest clinic to get your vaccination, and it’s covered under your employer’s policy.
        breakmgmtworksituationreason.png
    • Cancel
      To continue your break, select Cancel.

Your voluntary or involuntary break choice is now logged for your manager to see.


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