Take a voluntary or involuntary break in Guard Tour Mobile App

Learn how to take a voluntary or involuntary break as a security officer in Guard Tour Mobile App.

As a security officer, you can take a voluntary or involuntary break during your shift, depending on the administrative needs of your employer.

Here are some things you must do before you start:

Make sure your administrator has set up the required break interruption rules in Back Office Management Suite.

To learn more about setting up voluntary or involuntary break rules in Back Office Management Suite, check out Create voluntary or involuntary break interruption rules in Back Office Management Suite.

If you’re a security officer, you have the option to take a voluntary or involuntary break, depending on the administrative needs of your employer.

To take a voluntary or involuntary break as a security officer:

Log into your Guard Tour Mobile App.
Select the Current Break in-app message.

You must be on a scheduled break to see the in-app message.
In the You are ending your break early modal, select one of three options:
- End break voluntarily
  Select this option to give consent that you’re ending your break voluntarily. Choose Confirm or Cancel.
- Work situation
  Select this option to choose a work-related reason for ending your break early:
  - Customer or site issue
    As a security officer, you're ending your break prematurely to give assistance that’s customer or site related. For example, an elevator malfunction happens at a customer’s site and help is needed. You decide to end your break sooner to give assistance.
  - NOT a customer or site related
    This option isn’t specific to a customer or a site, but it’s still work related. For example, as a security officer, your patrol vehicle gets a flat tire and the tire needs to be worked on or replaced, so you can maintain your patrol schedule.
  - Other involuntary break end
    This is an involuntary reason not covered by the previous descriptions. For example, as a security officer, the police pull you over to check your license, or a you're contacted by health officials to go to the nearest clinic to get your vaccination, and it’s covered under your employer’s policy.
- Cancel
  To continue your break, select Cancel.