Depending on the features your organization uses, the home screen of the TrackTik Guard Tour app will have different icons. The following article teaches you how to sign in and gives you an overview of the icons.
Sign in to the Mobile Application
Enter username and password to log in and access the mobile application.
- Username or Email: Type in your username.
- Password: Enter your case-sensitive password.
- Sign in: Once you have provided your username and password, click Sign in to access the mobile application.
For users experiencing clock-in difficulties or app performance lags, various steps can be taken to troubleshoot these issues.
- Ensure that guards have a stable internet connection, preferably within the 4G or 5G range, to avoid clock-in failures.
- If the app is freezing or performing slowly primarily at certain sites, try updating, uninstalling and reinstalling the app, or clearing its cache and data to improve performance.
- Username and password: Ensure you are using the correct username. Passwords are case-sensitive; verify Caps Lock and spelling.
- Correct portal: Confirm you are using the correct company portal URL (and company code if your organization uses one).
- Internet connection: Verify you have a stable connection (Wi‑Fi or cellular). Try switching networks.
- App version: Update the TrackTik mobile app to the latest version from the App Store or Google Play.
- Additionally, unexpected early clock-ins outside the configured window will not register correctly, so ensure employees adhere to the defined timeframes.
Important:
- Do not share your password with anyone.
- If you’re on shift and unable to log in, notify your supervisor so coverage and reporting can be managed while your access is restored.
Once users have signed in to the mobile application, you can clock in for a shift or use the application without clocking in. However, they must clock in to generate a shift report for activities performed on the device.
- Time Clock: Clock in and out of your shift.
- Checkpoints: Begin a new tour or resume your current tour. Admins can also create checkpoints.
- Site Tasks: Perform individual tasks that aren't part of a checkpoint tour.
- Reports & Logs: Access a site's report forms.
- Dispatch Tasks: Perform jobs that you have been dispatched to.
- Message Board: Post messages at sites and zones for employees to view and acknowledge.
- Lone Worker: You can check in at scheduled times when working alone.
- Post & Escalation Orders: View the post orders for the Site where you work.
- Visitor Log: Search and log visitors for Visitor Management.
- Asset Tracking: You can use this to manage the inventory of necessary items.
- Emergency Contacts: Access the emergency contacts for the Site where you work.
- Change Position: Change your Position during your shift.
- Team: View and contact your team members working at the same Site or Zone.
- Flashlight: Activates your mobile device's camera flash to serve as a flashlight.
- Schedules: View your scheduled shifts.
- Watch Mode: You can record video with your device and share it directly in TrackTik.
- Panic Button: The Panic button triggers an alarm and sends a notification to your team.
- Settings: Basic settings options such as changing your password or PIN, reloading settings, or running diagnostics.
- Sites: The Sites icon will appear when your device is assigned to a Zone. Clicking the icon allows you to sign in to different Sites within your Zone.
- Runsheets: Access runsheets and perform jobs.
- Tasks: Access the list of tasks that you are assigned. Update tasks to show your progress.
User Roles and Permissions
If users are experiencing restricted access in the TrackTik mobile app, such as not being able to select certain options or view specific data, this may be due to the limitations of their assigned roles and permissions. For example, a user with a staff-level role may only see other users assigned to the same site or zone. To resolve this, consider updating the user's role to Administrator for broader access. Additionally, ensuring that all necessary permissions associated with the user roles are properly set can help prevent issues like inaccessible fields within forms.